Call us, email us or chat with us online via our new messenger service
You can call us on 0300 123 2523 any Tuesday and Wednesday between 12-9pm. You can also email us (firstname.lastname@example.org) at any time and we will get back to you during our opening hours. Look out for our new online messenger service which operates on Tuesdays between 3-9pm; when a volunteer is available, you will see a pop-up box appear in the bottom right-hand corner of this webpage. Simply click on the box to begin communication.
We provide information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. We are also here to support those questioning or wanting to discuss their sexuality or gender identity.
Why call the helpline?
You can bring anything to the call. We have access to a wide range of information on, for example, sexual health, support organisations, social groups, the commercial ‘scene’ and where to get support with any issues you have. We are also here for you if you just want to talk. It can be comforting to explore your feelings, get something off your chest or just to know that you are not alone. We can discuss a range of issues with you including sexuality, coming out, gender identity, relationships and sexual and emotional wellbeing. We understand that it can be difficult to pick up the phone, but please remember that your call is confidential and we are not here to judge you or tell you what to do; simply to support you in whatever you are going through.
Our helpline is also here for partners, family and friends of LGBT+ people, or others such as professionals who are supporting people with issues around their sexual orientation or gender identity.
What will the call cost?
Calls to this number will cost you the same as calls to local landline numbers and they are included in any special call allowances or packages you may have either on a mobile or landline.
Who will answer your call?
The helpline is supported by experienced, trained, friendly, non-judgemental staff and volunteers who are happy to listen. Many of us identity as LGBT ourselves, and we are all experienced in supporting LGBT people with a wide range of issues.
Complete our Helpline survey
Have you used our helpline within the last year? In order to provide you with the best service that we possibly can, we are looking for your feedback. Whether you contacted us via telephone, email or LiveChat, we want to know how you experienced the service. Did you find the volunteer helpful? Was there anything that they could have done better? Please click here to complete the survey.