We provide information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. We are also here to support those questioning or wanting to discuss their sexuality or gender identity. The LGBT Helpline is open every Tuesday and Wednesday between 12-9pm on 0300 123 2523. You can also email us confidentially on email@example.com.
Want to know more?
LGBT Helpline Scotland has its very own website found at www.lgbt-helpline-scotland.org.uk. The website provides further information and a Q&A section. It tells you more about what we do, how we can support you, or how you can keep your call as private as possible.
Who will answer your call?
The helpline is supported by experienced, trained, friendly, non-judgemental staff and volunteers who are happy to listen. Not all of us identity as LGBT, but we are all experienced in supporting LGBT people with a wide range of issues.
What will the call cost?
Calls to this number will cost you the same as calls to local landline numbers, and they are included in any special call allowances or packages you may have either on a mobile or landline.
Why call the helpline?
You can bring anything to the call. We have access to a wide range of information on, for example, sexual health, support organisations, social groups, the commercial ‘scene’ and where to get support with any issues you have. We are also here for you if you just want to talk. It can be comforting to explore your feelings, get something off your chest or just to know that you are not alone. We can discuss a range of issues with you including sexuality, coming out, gender identity, relationships and sexual and emotional wellbeing. We understand that it can be difficult to pick up the phone, but please remember that your call is confidential and we are not here to judge you or tell you what to do; simply to support you in whatever you are going through.
We know that it can feel embarrassing to talk through these kinds of things with your GP or other professionals, and it may not be so easy to talk to a partner about sex. We are not healthcare professionals and we don’t have specialised medical knowledge, but we are trained and experienced in safer sex matters and in talking about sex, sexuality and sexual health. If we don’t know the answers, we’ll point you in the direction of someone who does.
LGBT Hate Crime
If you have been the victim of an LGBT hate crime or incident, or if you are an LGBT person who has been targeted due to your race, faith/belief or disability, our helpline can provide you with immediate support both emotionally and with the practicalities of dealing with what’s happened to you. We can help you to decide whether and how to involve the police and we can report the incident confidentially on your behalf – even if you wish to remain anonymous. Our third party reporting service allows you to report a crime or incident confidentially to a supportive third party, rather than directly to the police. You can remote report anonymously, which can still give the police information that helps them fight hate crime and increase community safety.
Domestic Abuse and LGBT People
Domestic abuse affects people of all sexual orientations and gender identities or expressions. It is a pattern of controlling behaviours by a partner or ex-partner and can be emotional, mental, financial, physical or sexual. It may also include homophobic, biphobic or transphobic abuse. We realise that domestic abuse can be extremely difficult to talk about, but LGBT Helpline Scotland will talk things through with you at your own pace and on your own terms. We will not force you to discuss anything that feels uncomfortable, and we will never take any action against your partner unless you want us to (or unless you are in serious immediate danger).
If you are lesbian, gay, bisexual or transgender and think that you might be experiencing domestic abuse, call LGBT Helpline Scotland for support on 0300 123 2523 (Tues/Weds, 12-9pm). If you would like some information about how you can keep yourself safe, The LGBT Domestic Abuse Project has some excellent information on their website (the project is run by LGBT Youth Scotland, but this information is designed for LGBT people of all ages).
Police Scotland are sensitive to the needs of LGBT people experiencing domestic abuse. You can report domestic abuse on their website or alternatively you can discuss it with us first if you are unsure.
If you need support outside of our helpline hours, contact Abused Men in Scotland (AMIS) or Scottish Womens Aid (both services are LGB and trans* inclusive). Rape Crisis Scotland provides support to people of all genders and sexual orientations who have experienced sexual violence.