Help over the festive holidays
We do realise that the end of the year isn’t necessarily festive for everyone but can be a very lonely time for some. Please note that our offices will be closed from the 21st December and will reopen on the 7th January.
LGBT Helpline Scotland will be open on special times throughout the holidays:
– Thursday 27th and Friday 28th December from 5pm to 9pm
– Thursdays 3rd and Friday 4th January from 12pm to 9pm
Outside those times, you can reach out to the Switchboard LGBT+ Helpline which provides a one-stop listening service for LGBT+ people on the phone, by email and through Instant Messaging. They operate everyday from 10am to 10pm throughout the holidays. You can also reach out to Breathing Space and the Samaritans who offer emotional support 24/7 throughout Christmas and New Years Eve.
Call us, email us or chat with us online via our new messenger service
You can call us on 0300 123 2523 any Tuesday and Wednesday between 12-9pm. You can also email us (firstname.lastname@example.org) at any time and we will get back to you during our opening hours. Look out for our new online messenger service which operates on Tuesdays between 3-9pm; when a volunteer is available, you will see a pop-up box appear in the bottom right-hand corner of this webpage. Simply click on the box to begin communication.
We provide information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. We are also here to support those questioning or wanting to discuss their sexuality or gender identity.
Why call the helpline?
You can bring anything to the call. We have access to a wide range of information on, for example, sexual health, support organisations, social groups, the commercial ‘scene’ and where to get support with any issues you have. We are also here for you if you just want to talk. It can be comforting to explore your feelings, get something off your chest or just to know that you are not alone. We can discuss a range of issues with you including sexuality, coming out, gender identity, relationships and sexual and emotional wellbeing. We understand that it can be difficult to pick up the phone, but please remember that your call is confidential and we are not here to judge you or tell you what to do; simply to support you in whatever you are going through.
Our helpline is also here for partners, family and friends of LGBT+ people, or others such as professionals who are supporting people with issues around their sexual orientation or gender identity.
What will the call cost?
Calls to this number will cost you the same as calls to local landline numbers and they are included in any special call allowances or packages you may have either on a mobile or landline.
Who will answer your call?
The helpline is supported by experienced, trained, friendly, non-judgemental staff and volunteers who are happy to listen. Many of us identity as LGBT ourselves, and we are all experienced in supporting LGBT people with a wide range of issues.
Complete our Helpline survey
Have you used our helpline within the last year? In order to provide you with the best service that we possibly can, we are looking for your feedback. Whether you contacted us via telephone, email or LiveChat, we want to know how you experienced the service. Did you find the volunteer helpful? Was there anything that they could have done better? Please click here to complete the survey.