Category Archives: Glasgow

Annual Feedback Survey 2018

Sunday, December 16, 2018

Our 2018 annual survey is now live and waiting for your feedback.

Each year, we ask anyone who accessed our services (no matter how long or often) to give us their comments on our programme of services. This is your chance to let us know what we could improve on including opportunities to suggest future events or groups you’d like to see happen, how to improve our accessibility and many more.

It is also a time for you to reflect on the impact our services had on you. We love to hear about personal journeys and how far you have come. This helps us tailor our services to your needs the best we can. It also helps us collect evidence of needs and gaps to feedback to our funders so we can demonstrate that our services are vital to our local community.

The survey is a vital tool to the organisation and we would really appreciate if you could spare some of your time to complete it. And as a thank you, we want to give you the chance to enter our prize draw and maybe win a £40 voucher of your choice.

To complete the survey, visit the link:
www.bit.ly/LGBTsurvey2018

Or if you’d like us to email a copy or post a print copy to you, contact admin@lgbthealth.org.uk or call 0131 523 1100 / 0141 271 2330.

Deadline: Friday 14th December 2018

LGBT Helpline Scotland launches new online chat box service

Sunday, December 16, 2018

Our national LGBT Helpline Scotland is delighted to announce the launch of a pilot online chat box service. The 6-month pilot for LGBT adults, their families and supporters across Scotland, will run until the end of October 2018.

Despite positive steps in regards to equality legislation and public attitudes, many LGBT people throughout Scotland can still feel isolated. People contact the helpline seeking emotional support or information on a range of topics including sexual health, hate crime, coming out, housing, difficulties with relationships and mental health issues. We have a trained, non-judgmental and friendly team of staff and volunteers to respond to anyone getting in touch.

Stephen McCabe (Helpline Coordinator) explains that:

 

The new service is available weekly on a Tuesday from 3-9pm by visiting our website at: www.lgbthealth.org.uk

Annual Feedback Survey 2017 Findings

Sunday, December 16, 2018

294 people who use LGBT Health took the time to tell us what they thought about our services


“I feel able to dream and envisage my life as a parent, and feel genuinely happy to know there is support and a community for us and our children. Growing up I didn’t have this real sense of potential and fulfilment as a queer woman”

“A sense of community and acceptance/validation, friendships with peers, information and help to progress with transition and improve my mental health, and invaluable support from staff without which I might not still be here”

“I’ve gained so much, my life was undergoing massive change when I first contacted the centre, and they helped me through every step. I was able to come out to my whole family, they helped me through my separation from my opposite sex partner and helped me find resources and activities which have connected me with the community. It’s been a massive help in my life”

We conducted our annual Service Evaluation again in late 2017 to find out more about who uses our services and what you think of them. The survey gave us lots of feedback which will be invaluable in further developing our services. Here is a summary of what you told us:

Key findings

“The staff I meet at events are full of genuine care, spirit and energy, and their friendliness is felt by everyone I see. It shows that your staff and volunteers are dedicated and as a community member I hope that we can keep them. Such a valuable resource.”

“You are incredibly important to many people on so many intricate and interconnected levels that all work together to benefit individuals, the LGBT+ community and society at large. You are essential and awesome”

LGBT Health is engaging with a really wide range of individuals of all ages who identify right across the LGBT spectrum – and beyond

  • 92% of you rated our staff as excellent or very good
  • 83% of you said that you found the quality of our services as excellent or very good
  • 82% of you rated your overall experience of the organisation as excellent or very good

What difference LGBT Health has made for you

  • 80% of you are more confident in seeking support (up from 75% in 2016)
  • 78% of you reported that you feel better about yourselves (up from 69%)
  • 75% of you feel more aware of services (up from 67%)
  • 74% of you report feeling less lonely (up from 69%)
  • 69 % of you feel more connected to your community as a result of using our services
  • 67% report that you have better mental and emotional health (up from 58%)

What you enjoy and value

“I’ve gained a wealth of community support, much more connection to the community, individual support access to resources.”

“A fantastic increase in the connection with the community around me. A huge increase in confidence about not only myself but around and with other people.”

  • Social interaction
  • Sense of community and community support
  • Welcoming and accepting environment
  • Wide range of information and support
  • Improved wellbeing and self- awareness

Your suggestions for improvements and our response

“Continue to provide the excellent service that you do. It was an absolute god send to me when I found out about the range of activities available to me, I am 55 and finally feel part of my community, knowing that you are their makes me feel at ease if I ever needed any help, I know if will be given with compassion and confidentiality. Thank you so much.”

“Continue reaching out to those less aware of you services.”

Access and inclusion

  • We will continue to communicate with you in a range of ways, ensuring that information about what we do is readily available
  • We will continue to look at accessibility of our services and events
  • We are committed to ensuring our services are inclusive and responsive to needs. The service evaluation allows us to continue to monitor our reach into the community

Publicity and promotion

  • In late 2014 we launched our new website and in 2016 we revamped our quarterly programme. In 2017 we reviewed our range of publicity tools and started work on our social media and communication strategy which will continue into 2018.

Range of delivery

  • We will use the feedback from this survey to develop our quarterly programme of events to ensure it remains varied for the whole community.

You also provided a wealth of suggestions for new or repeat activities, which we will certainly refer to as we plan our programme over the coming year.

What you can do for us 

Firstly do keep giving us your feedback, so we can ensure we deliver the services our communities need!  Also, the survey showed that many of you hear about us by word of mouth, which means that you can really help us to reach others by spreading the word.

Many thanks to all of you who responded

Your feedback is invaluable to us!

Annual Feedback Survey 2017

Sunday, December 16, 2018

Our 2017 annual survey is now live
and waiting for your feedback.

Each year, we ask everyone who accessed our services (no matter how long or often) to give us their comments on our programme of services, events and groups. This is your chance to let us know what we did well and what we could improve on, including opportunities to suggest future events or groups you’d like to see happen, how to improve our accessibility and many more.

It is also a time for you to reflect on the impact our services had on you. We love to hear about personal journeys and how far you have come. This helps us tailor our services to your needs the best we can. It also helps us collect evidence of needs and gaps to feedback to our funders so we can demonstrate that our services are vital to our local community.

The survey is a vital tool to the organisation and we would really appreciate if you could spare some of your time to complete it. And as a thank you, we want to give you the chance to enter our prize draw and maybe win a £40 voucher of your choice.

To complete the survey, visit the link:
www.bit.ly/LGBTsurvey2017

Deadline: Tuesday 19th December 2017

Thank you for your help.

This month, we celebrate

Sunday, December 16, 2018

Here at LGBT Health and Wellbeing, we are just coming off of Pride Edinburgh festivities. As our community gather together each year to remember those whose sacrifices contributed to the fight for equality, we are always in awe at the resilience and pride demonstrated. Rainbows, chants and marches can fill people with so much hope and witnessing it at Pride always gives our team more motivation to carry our work. We were very glad to be a part of Pride Edinburgh once again. We loved spending time with the community, all in joyfulness and fabulousness. We want to thank everyone who engaged with us and took part in some of our activities. We are grateful for all the support you show to our organisation, and most importantly, the support you show to each other.

It is easy to get swept up in the festivities, rainbow flags and glitter but we also want to remember that we marched in solidarity of those who couldn’t and still can’t march. Because Pride also helps us remind ourselves that we are not alone and that we are all striving for something good. This is why we want to take the energy and spirit from Pride and carry it forward, because we should take every opportunity to uplift those who face difficulties in their lives.

The current political and social climate makes it easy to feel lost and discouraged and so we want to dedicate July to celebrate all the good things and people who work hard every day to make the world a more tolerant and understanding place. Sometimes, it might seem that things are not getting any better, especially with news like the discovery of Anti-LGBT violence in Chechnya – the outlook might seem bleak. But there are organisations dedicated to working towards saving those persecuted: the Human Rights Watch has a dedicated website to the issue and the Amnesty International UK page where you can sign a petition urging the authorities to take action and ensure peoples’ safety. Remember that your voice matters, even at times when you feel that’s not the case. It is people who inspire people, and that’s how progress is still happening. Last Friday morning, after 15 years since legalising civil unions for same-sex partnerships, Germany finally voted to allow same-sex couples to marry.
Change takes a while but when it happens, all the hard work is worth it.

This is why we want July at LGBT Health and Wellbeing to be about celebration – a reminder to be proud and celebrate our differences continuously whilst striving for change. As much as Pride celebrates all the milestones and victories of our community, it’s also a time to celebrate yourself. As an organisation, we work hard to improve the health and wellbeing of individuals and we believe that celebrating diversity can help us in doing so. Our programme of social events aims to encourage intersectionality through various events, bringing together and introducing people from a mix of backgrounds and experiences. This month, we will celebrate body positivity with an LGBTQ Yoga session and a spoken word evening with Katherine McMahon at our Women’s Wellbeing Events. We will also be looking at historical trans figures at our monthly T time meetup and looking at the experiences of LGBT asylum seekers and refugees during a community discussion. And finally, our last festivity of the month, our annual family-friendly
LGBT Summer Celebration where we’ll be celebrating all things queer.